At GruzinAd, we take pride in delivering high-quality, expert-led advertising services that provide valuable insights and practical strategies to our clients. Our services include consultations, workshops, training sessions, and personalized advertising strategies, all of which require extensive preparation and expertise from our team.
Due to the nature of our services and the immediate access to knowledge and resources upon booking, all purchases made on GruzinAd are final and non-refundable. Once a service is scheduled or delivered, we cannot offer refunds, cancellations, or exchanges.
Why Are Our Services Non-Refundable?
- Immediate Value Delivery – Our sessions provide clients with actionable insights and strategies from the moment they begin.
- Exclusive Access to Expertise – Our advertising specialists invest time in crafting personalized solutions tailored to each client’s unique needs.
- Limited Availability – Since our consultations and training are conducted live and require time allocation from our team, canceling or refunding a session prevents us from assisting other clients.
- On-Demand Digital Resources – Some of our services come with supplementary materials, templates, and access to industry insights that cannot be revoked after delivery.
Rescheduling Policy
- If you are unable to attend a scheduled consultation or training session, you may request a reschedule at least 48 hours in advance.
- Rescheduling requests made within less than 48 hours of the appointment may not be accommodated due to our scheduling constraints.
Exceptions & Special Cases
While our general policy is strict on refunds, we understand that unexpected circumstances may arise. If you experience a technical issue or a scheduling conflict due to serious unforeseen events, please contact our support team immediately. We will review your case and, where possible, offer alternative solutions such as rescheduling your session.